Customer Experience,
Reimagined
Capture, Understand, and Act on
Every Banking Customer Problem Seamlessly
In a world where every bank is digitizing,
Retaining
customers becomes everything.
Revenue Loss
Account holders don't care about your process. The longer they wait, the faster they switch banks.
Siloed Channels
Branch, digital, call center — feedback scattered across channels with no unified view.
Regulatory Pressure
Regulators demand faster complaint resolution. Manual processes can't keep up with compliance timelines.
Banks have mountains of customer data, but complaints still take weeks to resolve.
Hsieh uses AI agents to automate complaint resolution and optimise banking workflows. We turn delayed data into action and frustrated account holders into loyal ones.
What Hsieh delivers.
- Plugs into every banking channel — branch, mobile app, call center, social. You never miss a complaint.
- Agents collect customer feedback on autopilot. Zero manual busywork for your teams.
- Analyzes the actual problem instantly. Stop guessing, start solving.
- Automatically prioritizes critical issues. Your team always knows what to fix first.
- Spots sudden complaint spikes instantly. Kill the crisis before it escalates to the regulator.
Agentic Feedback Management
End-to-end autonomous feedback lifecycle — from capture to resolution.
Collect
Captures feedback from every banking channel — branch visits, call center, mobile app, internet banking, social & surveys.
Consolidate
Unifies all feedback into a single command center — no more scattered data across branches, departments, and systems.
AI Analyze
AI examines each complaint for sentiment, urgency, root cause & regulatory risk in real-time.
Route & Resolve
Automatically routes each issue to the right team for fast resolution — branch ops, digital banking, or compliance.
What Sets Hsieh Apart?
Engineered for action.
Instantly performs action
and deliver insights.
Compliance-Ready
End-to-end encryption &
regulatory compliance built
in.
Contextual AI
Understands context
and intent.
Real-time efficiency delivers
instant action and insights. A compliance-ready
architecture keeps your bank audit-ready.
With
Contextual
AI, it understands banking context and intent.
Autonomous Action.
More than just analytics. A banking CX system that executes on its own.
Detect
Identifies service failures, fraud patterns, sentiment spikes, and compliance risks across all banking channels.
Decide
Assesses severity, regulatory impact, department ownership, and determines the next best action automatically.
Act
Triggers workflows, alerts branch & department heads, escalates regulatory-sensitive issues, and tracks resolution autonomously.
Bank Alfalah.
Transforming a legacy bank into a customer-centric powerhouse.
The Feedback Index.
Comparing traditional methods against AI-powered execution.
Manual Systems
Slow, leaky, and reactive.
Feedback Index
Hsieh AI
Autonomous, instant, and actionable.
Feedback Index
The right team for the job.
A small team obsessed with solving big problems.
Hassan Askari
CEO / Founder
- 2× Founder
- Led Groomify acquisition
- CS Graduate — AI & Design Language
Kumail Bukhari
CTO / Founder
- 1× Founder
- Founded Asaniyan (Healthtech)
- Expert in AI & Machine Learning
- Built & trained AI models from ground up
Talib Rizvi
Advisor
- Current CEO — HBFC
- Former Chief BGM Officer — Jazz
- 20+ years in Banking & Telecom
Our Onboarding Process
A structured approach to deliver the right solution — every time.
Understand
Conduct deep Need + Gap Analysis to map current pain points and uncover hidden inefficiencies.
Propose
Demonstrate how our solution increases efficiency by aligning it with your existing workflows and goals.
Implement
Execute & deliver the solution with seamless integration into your existing ecosystem.
Let's talk about your bank's future.
Ready to transform your customer experience? Reach out — we'd love to hear from you.